Support

Everything you need to set up, use, and care for your Meticulous — in one place.

Getting started

From unboxing to your first shot.

Quick Start Guide Set up your machine, connect it, and pull your first shot.
Onboarding Videos with Lance Hedrick A five-part video series, from your first shot to advanced profile theory.

Using your machine

Every screen, setting, and feature.

Usage Manual The complete guide to the Dial — every screen and setting, in the exact words the machine uses.
Machine Sensor Data View your machine’s real-time sensor data from a browser on your network.

Care & repair

Keep it pulling great shots for decades.

Maintenance and Repairs Cleaning schedules, approved supplies and lubricants, and step-by-step repair videos.

Safety & documents

Read before first use.

Safety Information (PDF) Electrical, thermal, and handling safety — all languages.

Help

Something else on your mind?

Contact us Reach the team directly — we answer every message.
Warranty & Returns Two-year parts warranty, claims, and return policy.
Backer FAQ — Kickstarter & Indiegogo Shipping timelines and order questions for crowdfunding backers.
Software Changelog Release notes for every machine software update.