Our philosophy

We designed Meticulous as the type of machine we would want for ourselves. From a hardware perspective, this means using as many off-the-shelf and off-catalog components wherever possible. It also means making it so that the vast majority of repairs can be done by you, at home, and making replacement components easily accessible at a reasonable cost.

Built to Last

Reliability through relentless testing

We iterated through 11 major revisions of the product design, and then put the final design to the test by continuously brewing espresso until a component failed. Each component can be sourced from many suppliers, and we tested their reliability. Some motors failed within hundreds of shots, other electronic components failed within thousand of shots. Each failure led to a new sourcing and testing cycle that lasted 2-4 months, until we could continuously brew over 10,000 shots without a component failure. It goes without saying that many components are designed to last a lifetime.

From a software perspective, we have a philosophy of open-sourcing as much of our software as possible and will never charge a subscription fee. You can access the machine’s UI, internal sensor data and detailed telemetry via a web-browser and API.

Recommended Cleaning & Maintenance

Please read the following carefully to avoid inadvertent damage to your machine when cleaning.

If in doubt, contact our team.

⚠️ WARNINGS:

  • Never immerse the machine, scale module or electronics in water.
  • Never use alcohol (or alcohol-based cleaners) to clean the inside or outside of the machine.
  • Never add liquids like vinegar, alcohol or solvents to the chamber.
  • Never use abrasive materials to clean the aesthetic surfaces of the machine, such as dishwashing sponges or scouring pads. 

  • For every shot

    Surface cleaning: 

    1. Using a microfiber cloth, wipe the interior and top area of the cylinder to remove any remaining coffee particles. 
    2. Wipe the surface of the shower screen to remove any coffee particles left behind. 
    3. Clean the portafilter thoroughly.

  • Daily / As Required

    Cleaning the drip tray:
    Empty any residual water from the drip tray through the draining channels at the back. Tilt it slightly to assist with drainage. When needed, wash the drip tray by hand using a sponge rated as “ZERO SCRATCH” or specifically designed for non-stick pans.

    ⚠️ NOTE: The drip tray is NOT dishwasher safe.

    Flushing the shower screen:

    1. Fill the chamber with water and place an empty cup underneath it.
    2. Raise the piston to allow the water to flush out any coffee grounds.

  • Weekly

    Internal cleaning:

    1. Remove the shower screen and wash it with dish soap and water.
    2. Move the motor to RAISE to clean the inside of the cylinder using a damp microfiber cloth.

    ⚠️Disconnect the mains powerand make sure the machine is completely cool before starting.

  • If you see scale or sediment inside the cylinder, or after each month

    Chamber cleaning:

    1. Remove the drip tray and the scale module.
    2. Remove the shower screen and wash it.
    3. Move the motor to RAISE to clean the inside of the cylinder by following these steps:
    • Use only water mixed with dish soap (without added chlorine or solvents) and a toothbrush for cleaning.

    Other brushes may be used as long as they have a plastic handle, to avoid damaging the machine’s aesthetic surfaces.

    • Soak the toothbrush in the soapy water and clean the inside of the cylinder thoroughly.

    ⚠️ Disconnect the mains powerand make sure the machine is completely cool before starting.

  • If you see pressure leaks or after 3 months

    Deep cleaning:
    Remove the piston to perform a deep cleaning.

    Follow the instructions in the video to disassemble the piston.

    • Use only water mixed with dish soap (without added chlorine or solvents) and a toothbrush for cleaning.

    Other brushes may be used as long as they have a plastic handle, to avoid damaging the machine’s aesthetic surfaces.

    • Soak the toothbrush in the soapy water and clean both the inside of the cylinder and the piston itself thoroughly.

    ⚠️Disconnect the mains powerand make sure the machine is completely cool before starting.

  • Recommendations

    • To clean the exterior aesthetic surfaces, mix a little dish soap with water. Dip a microfiber cloth in the soapy water, wring it out so it’s just damp, and gently wipe down the machine. Then, use a second microfiber cloth lightly dampened with clean water to wipe the surfaces again and remove any soap residue.
    • Use filtered water to minimize scale.
    • To remove coffee stains, use only a microfiber cloth dampened with water and gently wipe the surface.

Real-time data

Detailed logging of 10 sensors at every step of the brewing process

Extensive local data logging of machine, sensor, profile and shot data that never leaves your machine. If and when you need our support, you can send us detailed log files that will help our technical team understand the issue and get you back to brewing excellent coffee.

We also provide regular software updates via a “Stable” and “Beta” channel to continue improving our user experience.

Access your machine data

Technical Support Videos

Need more help?

Send us an email to welcome@meticuloushome.com with the following information:

  1. What specific issue are you having?
  2. What is your expectation of the behavior versus what is happening?
  3. What version of the software are you on?
  4. Send DEBUG logs of your most recent shot