Reliability through relentless testing
We iterated through 11 major revisions of the product design, and then put the final design to the test by continuously brewing espresso until a component failed. Each component can be sourced from many suppliers, and we tested their reliability. Some motors failed within hundreds of shots, other electronic components failed within thousand of shots. Each failure led to a new sourcing and testing cycle that lasted 2-4 months, until we could continuously brew over 10,000 shots without a component failure. It goes without saying that many components are designed to last a lifetime.
From a software perspective, we have a philosophy of open-sourcing as much of our software as possible and will never charge a subscription fee. You can access the machine’s UI, internal sensor data and detailed telemetry via a web-browser and API.
Detailed logging of 10 sensors at every step of the brewing process
Extensive local data logging of machine, sensor, profile and shot data that never leaves your machine. If and when you need our support, you can send us detailed log files that will help our technical team understand the issue and get you back to brewing excellent coffee.
We also provide regular software updates via a “Stable” and “Beta” channel to continue improving our user experience.
